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East Texas Locals

Help

Welcome to East Texas Locals Help

Find answers about your Business Profile, Directory presence, Categories and Coverage Areas, Membership, Managers, Official Partners, and other East Texas Locals features—all in one place.

How can we help?

The East Texas Locals Help Center is here to make using ETL easier.

Whether you’re setting up your Business Profile, trying to understand where your business appears in the Directory, managing your team, or simply wondering how one of our features works, you can use Help to find straightforward answers without having to contact us for every question.

What you’ll find in the Help Center

Our Help articles cover many of the things business owners and other ETL users commonly need help with, including:

  • Business Profiles — what your profile is, how it relates to your business on ETL, and why keeping your information current matters.
  • Directory visibility — how your Business, Categories, and Coverage Areas work together to help customers find you.
  • Membership and available features — general information about the features and coverage available to your Business.
  • Featured and Official Partner — what these programs mean and how they differ from one another.
  • Team and Managers — how Business Owners and Managers work together and what each role can manage.
  • Account and Business access — why signing in and having access to a particular Business are two different things.
  • Troubleshooting — what to do when search returns no results, your Business access does not look right, or you run into another common problem.

You can search Help when you know what you’re looking for, or browse by topic when you’re not sure where to start. Many articles also include related topics so you can keep going without returning to the beginning.

When you need help with your specific account or Business

Help articles explain how East Texas Locals works in general, but some questions depend on information that is specific to you or your Business.

For example, you may need direct assistance if:

  • you believe you should have access to a Business but cannot reach it;
  • information connected to your Business appears incorrect and you cannot resolve it;
  • you have a question about your specific Membership or billing;
  • you need help with an Official Partner payment or relationship status; or
  • the information in Help does not seem to match what you are seeing on ETL.

In those situations, East Texas Locals Support can review the specific issue with you. If you’re signed in, you’ll be able to use the Help and Support experience to submit a support request when self-service Help isn’t enough.

Not sure where to start?

That’s okay. Search for a few words describing what you’re trying to do, or browse the available Help topics.

You don’t need to know the exact East Texas Locals terminology before you start looking. The goal of Help is to get you from “I’m not sure how this works” to the information you need as quickly as possible.

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